Terms of sale

Last updated : 20 September 2026

Purpose

These terms of sale govern the subscription to a paid Inclusa service plan. They complement our terms of use, which remain applicable to all matters relating to the use of the service. (Terms of use).

Plans and pricing

The available subscription plans and their current prices, expressed in Swiss francs (CHF) inclusive of Swiss VAT where applicable, are published on our pricing page. Prices may change; any price change does not affect an already active subscription before its next renewal date.

Trial period

The Starter and Pro plans may be subscribed to with a 14-day free trial, with no commitment. The user may cancel at any time during this period without being charged.

Billing and payment

Subscription payments are processed by our payment provider, Stripe. Inclusa does not store any card data on its own servers. Billing is periodic according to the chosen plan (monthly or annual) and renews automatically until cancelled.

Plan changes and cancellation

The user may change plan or cancel their subscription at any time from the billing management portal accessible from their account. Any plan change during a billing period results in a proportional adjustment (proration) of the amount due, calculated by our payment provider.

Right of withdrawal

The right of withdrawal applicable to distance contracts under European Union law does not have an automatic equivalent under Swiss law for this type of digital service supplied to professionals. Any specific request may nonetheless be submitted through our contact form and will be examined on a case-by-case basis. (our contact form).

Cancellation and refunds

Cancelling a subscription stops its renewal at the next due date; no pro-rata refund is granted for the period already begun, except in the event of a billing error attributable to Inclusa or where mandatory law provides otherwise.

Payment default

In the event of a failed payment, the user is notified and given a reasonable period to settle the situation. Failing this, Inclusa reserves the right to suspend and then downgrade the account to the free plan, without prejudice to any amounts already owed.

Liability

The limitations of liability set out in our terms of use apply identically to these terms of sale.

Applicable law and jurisdiction

These terms of sale are governed by Swiss law, excluding its conflict-of-law rules. The exclusive place of jurisdiction is the registered office of the publisher, subject to mandatory provisions applicable to consumers.