Terms of use

Last updated : 20 September 2026

Purpose

These terms of use govern access to and use of the Inclusa service by any user holding an account, whether on a free basis or under a paid subscription governed by our terms of sale.

Description of the service

Inclusa automatically analyses the public pages of a website provided by the user and produces a prioritised diagnosis of the accessibility issues detected, together with an indicative score and remediation guidance. This diagnosis is produced by automated tools (the axe-core engine and additional checks), supplemented by internal prioritisation rules.

The Inclusa service provides a prioritised, actionable diagnosis — it does not constitute a certification of compliance with WCAG or any other accessibility standard. No automated tool can detect every WCAG criterion: some require human evaluation that the service does not perform. The user remains solely responsible for the actual, full compliance of their site with the legal and regulatory obligations applicable to them.

The audit only covers the public pages of the submitted site: Inclusa never manages access, never fills in a login form, never injects credentials or a session cookie, and never bypasses an authentication wall, paywall or captcha. Any page requiring a login is treated as unreachable and is never audited. Auditing authenticated areas (back office, client area) is explicitly excluded from the service, with no announced availability date.

User account

Creating an account requires a valid, confirmed email address. The user agrees to provide accurate information and to keep it up to date, and is solely responsible for the confidentiality of their password and for any activity carried out from their account.

Two-factor authentication (2FA) is mandatory for any member holding an owner or administrator role on an account, and strongly recommended for all other users.

Acceptable use

The user agrees not to:

• submit a website for analysis for which they do not have authorisation to audit the public pages;
• attempt to circumvent the technical quotas (number of sites, scan frequency, number of pages) attached to their subscription plan;
• reverse-engineer, decompile or extract the source code of the service, except where mandatory law provides otherwise;
• resell, sub-license or make available to third parties access to the service without prior written authorisation;
• use the service for harassment purposes, unauthorised penetration testing, or any activity contrary to applicable law.

Plans and quotas

The service is offered under different plans, whose pricing and financial terms are detailed in our terms of sale. Each plan applies technical limits (number of sites, maximum scan frequency, number of pages audited per scan) enforced directly by the service. (Terms of sale).

Ownership of data and reports

The user remains the sole owner of the data relating to their website(s) and of the reports generated from their analysis. Inclusa remains the sole owner of the software, the analysis methodology and the Inclusa trademark, the use of which is only granted to the user for the duration and within the limits of their subscription.

Service availability

Inclusa implements reasonable means to ensure continuous availability of the service, without however guaranteeing a contractual service level (SLA) in the current version. Occasional interruptions for maintenance may occur, with reasonable prior notice where possible.

Termination

The user may request the deletion of their account at any time from their personal area. Deletion immediately disables access to the service; the data is then retained and subsequently purged according to the terms described in our privacy policy. Termination of a paid subscription is governed by our terms of sale. (Privacy policy).

Limitation of liability

To the extent permitted by law, Inclusa shall not be liable for indirect damages resulting from use of the service, nor for the completeness of the accessibility diagnosis produced, which by nature relies on a partial automated analysis. Where Inclusa's liability is engaged, it is limited to direct damages and does not exceed the amount paid by the user for their subscription over the preceding twelve months.

Changes to these terms

Inclusa may amend these terms of use to reflect legal, technical or functional developments of the service. Users with an active account will be informed of any material change before it takes effect.

Applicable law and jurisdiction

These terms of use are governed by Swiss law, excluding its conflict-of-law rules. The exclusive place of jurisdiction is the registered office of the publisher, subject to mandatory provisions applicable to consumers.